Last updated: October 15, 2026
We want you to love playing with HarMotion. If something isn’t right, here is how returns and refunds work. Our online store is not open yet; this policy will apply to orders once it is.
Returns
You may return an unused HarMotion in its original packaging within 30 days of delivery for a refund.
Customers in the EU and UK may also cancel an order for any reason within 14 days of delivery, as provided by local consumer law.
How to start a return
- Email [email protected] with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Pack the HarMotion, pedal and all accessories securely in the original box.
Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show the credit.
Original shipping charges are not refunded, and return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.
Damaged or faulty items
If your HarMotion arrives damaged, please contact us within 7 days of delivery with photos of the damage and the packaging. If it develops a fault later, contact us under our warranty. We will repair or replace it, or refund you, and we cover the shipping. See our Terms of Sale for warranty details.
Items we can’t accept
Returns that are damaged through misuse, have missing parts, or are sent back without contacting us first may be refused or only partly refunded.
Contact
HarMotion, Inc., 11 Executive Ave., Edison, NJ 08817, U.S.A. Email: [email protected].